Welcome to most frequently asked questions of Tropical
We understand that an investment in a vacation should be carefully considered. We know that you want to know that the people with whom you are entrusting this most important time of your year are experienced, reliable professionals.
The questions and answers presented below are intended to instill a confidence in us, our capabilities and our expertise. If you have any other questions, please let us hear from you. And, if would like to add your own question to the list, just let us know.
The following categories are available for your review:
Who is Tropical Travel
Representatives? Tropical Travel is a U.S. based tour operator
specializing in colonial cities, Mayan ruins, natural history and academic
tours to Mexico and the lands of the ancient and modern Maya. These tours
encompass Mexico, Belize, Guatemala and Honduras. The Mayan Traveler is a
sister company of Tropical Travel Representatives, a tour operator offering
scuba diving, natural history, sportfishing, ecotourism and cultural tours to
Mexico, Belize, Guatemala, Honduras, Costa Rica, Panama, Ecuador and Peru.
How long have
Tropical Travel and
The Mayan Traveler been in business? Over twenty five years! These
companies began operating as Belize Promotions in 1984. We began expanding
the scope of our operations soon thereafter. Since then we have received so
many references and kudos that we have become the most highly recommended
travel service in all of our areas of expertise. We now serve thousands of
clients to our growing list of destinations.
Are you a “specialty” travel
service? Yes and No. Yes, we are specialists in our destinations. We
know and book all activities in each. No, we do not specialize in just
colonial cities, natural history, archaeology, etc. Our many years of
traveling throughout the region and knowledge of all their various activities
and attractions allow us to service all our clients needs.
Are your tours for everyone?
Not necessarily. It is the responsibility of each client to select a trip
that is appropriate to their health, physical abilities and interests.
Certainly we will offer advice, but the final decision to travel on any
particular itinerary is ultimately with the individual traveler.
How do I make a reservation?
Once you have selected the tour you wish, just give us a call with the
dates of travel. We will determine the availability of the tour and quote our
discount airfare from the departure city. Then we will confirm your
instructions and begin the billing and voucher process.
Can I make a reservation
online? Yes and no. You may use our email address, info@MexicoColonialCities.com,
to request any of our tours, and we will respond immediately. But, since one
of the greatest benefits of using The Mayan Traveler and Tropical Travel is
our ability to offer discounted airfares, and their availability is limited, a
slight change in itineraries, departure or return dates can make a significant
difference in a package’s total price. Therefore, in order to serve you
better, we suggest that reservations be made by phone.
What does the tour cost
include? We include details in each of our tour descriptions. However,
any questions will be addressed separately. BUT—IT SHOULD BE NOTED THAT
INTERNATIONAL AIR IS NOT INCLUDED in any tour.
Do you offer customized tours?
Yes. We can take portions of existing tours and combine them with portions of
others to suit your requests. We can also completely customize any specific
tour. Due to the large number of clients we send to our destinations we offer
customized tours at package tour rates.
Do you offer guaranteed
departure dates? Yes, where there are good reasons to do so. Those are
the tours where there are extraordinary activities on the tour or where the
individual or small group pricing would not be reasonable for the value minded
Do you offer transfers or extra
hotel nights? Yes. Where noted, transfers are included. Where they are
not included, they can be arranged. Similarly, the number of hotel nights
included in each tours are noted, but additional nights are certainly
Can Tropical Travel and The
Mayan Traveler book airline reservations? Yes, for groups. As we noted
previously, we can book airline reservations from most major U.S. departure
cities to our destinations at discount fares for groups. Individuals can
normally arrange their own airfares online at the same or lower that our
contract rates. But, where we can provide airfare these are not included in
any of our packages.
Are there penalties for changes
in reservations? A $50 fee will be charged for changes to a confirmed
reservation prior to the issuance of documentation. Once travel documents and
tickets have been issued a $100 per person change fee applies. Changes by
Passengers are subject to any other change or cancellation penalties that may
be imposed by suppliers or airlines.
Are there any tour cancellation
penalties? Yes. Cancellation penalties of up to deposits of $200 ($300
for major holiday periods, i.e. Thanksgiving, Christmas and New Year‘s, Holy
Week, Spring Break, etc., highly customized bookings) can apply.
Do you accept late bookings?
Yes, but there might be extra charges for processing, handling and voucher
delivery and the tour costs are non-refundable.
What if I am unable to make any
portion of my tour? Once the tour begins or travel commences, unused
portions of packages are non-refundable.
When will I receive my travel
documents? Except in the case of late bookings, travel documents will be
delivered no later than one week prior to departure via U.S. mail and/or email
Will there be any variations in
tour itineraries? Due to unanticipated conditions it is possible that
certain activities or services may be substituted for similar scheduled
activities. Certain services may be interrupted or cancelled due to weather
or other conditions out of the control of the hotels, airlines, tour operators
or Tropical Travel. No refunds will be granted as a result of these
interruptions or cancellations. And, accommodations may change but will
always to hotels of the same class as quoted and confirmed.
How much luggage can be taken on
tour? Please keep your luggage to a minimum, especially if air transfers
are included as part of your tour. In most cases these carriers restrict
luggage. Otherwise it is important to recognize that many airlines allow a
checked single bag limit with a maximum weight limit of 50 lbs without
charge. Charges for extra bags may apply. Please check with your airline for
details. Our advice is to take as little as you can (25 to 50 lbs) as you
will be on the move a good deal! We recommend one main piece (a soft bag or
rucksack, not a hard suitcase) and a daypack large enough to carry what you
need for the day including camera, water, sunscreen, etc.
What type of accommodations are
included on the tours? Unless otherwise noted lodgings are at lease 3
Star. But we do offer three classes of accommodations, Budget, Standard and
Deluxe. All of tours are quoted on the basis of Standard accommodations but
we can quote the other classes upon request.
How much time is spent at each
site? As a general rule a minimum of 3 hours is spent touring each site
on your itinerary. In some cases as mush as 6 hours may be spent at the
larger sites. The times at site are dictated by the size of the site, the
attractions at each site and the realities of traveling between venues. For
the sake of safety and security there is never any intent for our tours to
travel after dark. Therefore, extended times at sites will not be permitted
to interfere with the tour’s travel schedule.
Are there any special entry or
documentation requirements for entry into the destinations offered? Each
country has its own entry requirements. But it is now a requirement that all
U.S. citizens returning to the U.S. have a valid passport. Therefore, all of
our tour participants are required to produce a valid passport for boarding
any aircraft whose destination is any of the countries of our tours.
Do you have any travel insurance
available? Yes. Trip cancellation, interruption or delay, accidental
death and dismemberment, excess medical expense and excess baggage coverages
are available through Travel Guard Travel Insurance. We will be pleased to
provide applications if you so desire. Remember - Anytime, anywhere
unexpected events can complicate even the best planned trip! We highly
recommend that you consider purchasing these coverages.
We welcome any other questions!
We welcome the opportunity to provide a Mayan ruins tour for you and your party. Our prearranged Mayan tours and adventure travel tours are listed on the
Mayan World Tours link below. Also we can and do customize any itinerary for individuals, groups or for student travel.
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